AI Customer Experience Management
Real-Time AI-Powered Feedback for Enhanced Customer Experience.
How It Works?
Effortless Feedback, Enhanced Customer Satisfaction
Effortless Training
Customize your AI assistant effortlessly with our simple form. Add a logo, create a personalized welcome message, and define key questions for the chat assistant. Provide an email and phone number for further client details, and assign a review link to share. Tailoring your assistant has never been easier.
- Effortless setup for personalized interactions.
- Assign a logo and create welcome messages.
- Define key questions and collect client details.
- Add review links for seamless customer feedback.
Efficient Interactions
Let AI handle all customer interactions seamlessly. Engage customers in real-time with automated, natural conversations. Collect valuable feedback effortlessly and ensure every customer feels heard. Our AI assistant is designed to provide instant responses and gather insights efficiently.
- Automated real-time customer engagement.
- Ensure every customer feels heard and valued.
- Collect valuable feedback with ease.
Summarize The Feedback
Quickly obtain concise summaries of all customer feedback. Our AI analyzes and highlights key insights for you, making it easy to understand customer sentiments and prioritize actions. Stay informed and make data-driven decisions effortlessly.
- Effortless feedback analysis and summaries.
- Highlight key insights and sentiments.
- Understand customer needs at a glance.
- Make informed, data-driven decisions.
How Do You Collect Feedback?
Collecting Feedback Simplified
Our versatile feedback collection methods make it easy to gather valuable insights from your customers. Whether you choose direct links, custom triggers, tabs, or pop-ups, each method is designed to seamlessly integrate with your website and enhance user engagement.
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Direct Link
The direct link method allows customers to easily access your feedback page via a unique URL shared through emails, social media, or other channels.
Custom Triggers
Custom triggers open the feedback collection window when users interact with specific HTML elements assigned with a unique ID, ensuring targeted feedback collection.
Tabs
Tabs are floating buttons on your web pages that users can click to provide feedback anytime, enhancing user engagement and feedback collection.
Pop-ups
Pop-ups are in-page dialogs that appear on your website, effectively capturing user attention and encouraging immediate feedback.
The Otix Difference
We cut straight to the point, eliminating the need to sift through endless feedback
Otix streamlines feedback by rigorously filtering each conversation. We remove irrelevant and unhelpful feedback, leaving you with only valuable insights.
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Feedback Summarizer
The Otix feedback summarizer efficiently condenses customer feedback into clear, actionable summaries, helping you quickly identify key insights and areas for improvement.
Satisfaction Rate
The Otix satisfaction rater measures how satisfied your customers are, providing a clear indicator of their overall happiness with your product or service.
Severity Measure
The Otix severity measurer assesses how severe or urgent an issue is, helping you prioritize and address critical customer concerns promptly.
Relevance Score
The Otix relevance scorer filters out feedback that is irrelevant or unhelpful, ensuring you receive only the most pertinent and valuable customer insights.
Experience it Yourself
Experience our live demo and see the feedback collector in action
Still have questions?
We’re happy to answer any questions you have about our products. Feel free to email us or read through our F.A.Q.
View All F.A.Q. Contact UsOur AI-powered feedback system is an intelligent chat-based tool that allows businesses to collect detailed feedback from customers in real time, analyze responses, and generate actionable insights.
Users interact with an AI chat assistant via direct links, custom triggers, tabs, or pop-ups to provide feedback, which is then analyzed and summarized.
You can collect feedback on customer satisfaction, service quality, product experience, feature requests, employee satisfaction, and so much more.
You can integrate using direct links, custom triggers, floating tabs, or pop-ups, each tailored to your website's design and user flow.
Yes, we offer free trials to qualified customers. Our dedicated account managers invest significant time and effort into training and setting up your assistants. Therefore, we aim to provide this service to customers who are seriously considering our solution.